![]() Help organize and schedule the workshops. Identifies areas where there is a need for knowledge transfer workshops, to enable the 1st and/or 2nd level support teams to support an existing or new processes and solutions. ![]() Identifies areas with high support requirements and proposes ideas for improvement.Publicizes the publication of new knowledge articles. Proposes additional ideas for knowledge articles and assigns authors, reviewers and target dates. Follows-up with authors / reviewers as needed in cases where target dates are missed. Reviews the status of existing knowledge articles for the relevant process.If so, implement corrective action for the future. Reviews recently closed incidents to determine if the incidents could have been handled better.Reviews and discusses open incidents to determine who and how the incidents should be handled. ![]() German Based Leading Speciality Chemicals Manufacturing Company
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